Technical Customer Success manager

Sarus Technologies is hiring!

About

Unlock the value of sensitive data with maximum security

At Sarus, we believe that the potential of AI for society can only be realized if it does not come at the cost of privacy.

This is why we are developing an analytics & machine learning software to help data practitioners leverage even the most sensitive data assets for innovation, with mathematically-proven privacy guarantees.
Our solution implements the latest research in privacy-preserving technology, especially differential privacy, making individual re-identification impossible, perfectly integrating in modern tech stacks and offering a seamless experience to data practitioners.
By alleviating the constraints of data access, we make innovation faster, safer and more powerful, especially in the fields of healthcare, finance, and sustainable cities.

Sarus was founded in 2019 by three seasoned entrepreneurs with strong engineering and scientific backgrounds. Since then, we have raised over €3M with top investors, delivered breakthrough science, hired an outstanding team, published innovative approaches to privacy-preserving AI, built a product and signed first clients.

Interested in joining the adventure? Reach out to us!

Job Description

The technical customer success managers are the primary point of contact for Sarus customers.
For that reason, they have a good understanding of the tools used by data practitioners for analytics and AI. They understand their objectives, manage and maintain client relationships, and liaise with the tech and product teams when needed. They are comfortable going deep into the weeds of how things work, tech-savvy and good communicators.

The relationship with clients and design partners is critical to Sarus success and acceleration, making the role a key role for the company!

As a Sarus technical customer success manager, you will be responsible for:

  • Serving a portfolio of clients so they are successful using the solution
  • Learning from the account needs, organize client feedback, and contribute to the company strategy and roadmap
  • Identifying the accounts that can be the best design partners and build a true partnership relationship with them
  • Making sure the clients make the most of Sarus including by providing guidance and hands-on support in their journey with Sarus, organizing training sessions.
  • Helping clients solve real business use cases with Sarus and communicate wins
  • Partnering with the tech team and product to troubleshoot any difficulty clients may have, keeping track of open issues and managing client satisfaction while addressing those.
  • Implementing customer engagement strategies (e.g.: business reviews, updates, internal evangelization initiatives...)
  • Collaborating with Marketing to grow Sarus library of success stories

Preferred Experience

Skills:

  • 2+ years of experience in a customer facing technical role
  • Experience with data analytics solutions
  • Comfortable working in English
  • Data science consulting or operational experience at a startup would be a plus

Motivations:

  • You want to build technology where data has a positive impact
  • You want to be part of a journey of an early-stage company
  • You want to further acquire experience with tech solutions in a customer-facing position
  • You like helping others be successful
  • You want to that your job has material impact and are willing to take on more responsibility when possible

Recruitment Process

1/ Intro meeting with the CEO
2/ A technical interview with the CEO and the director of product
3/ A short interview with the rest of the founding team

Additional Information

  • Contract Type: Full-Time
  • Start Date: 21 October 2021
  • Location: Paris, France (75011)
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote