Technical Customer Success Manager

Sarus Technologies is hiring!

About

Unlock the value of sensitive data with maximum security

At Sarus, we believe that the potential of AI for society can only be realized if it does not come at the cost of privacy.

This is why we are developing a software to let analysts and data scientists work on data they cannot see, and surface strictly privacy-safe insights.

Our solution implements the latest research in privacy-preserving technology, especially differential privacy, making individual re-identification impossible, perfectly integrating in modern tech stacks and offering a seamless experience to data scientists and analysts.
By alleviating the constraints of data access, we make data democratization & innovation faster, safer and more powerful, especially in the fields of healthcare, finance, sustainable cities and HR.

Sarus was founded in 2019 by three seasoned entrepreneurs with strong engineering and scientific backgrounds. Since then, we have raised over €3M with top investors (Serena, Xange), been incubated and backed by Ycombinator, delivered breakthrough science, hired an outstanding team, published innovative approaches to privacy-preserving AI, built a product and signed first clients.

Interested in joining the adventure? Reach out to us!

Job Description

The technical customer success managers are the primary point of contact for Sarus design partners and customers.
For that reason, they understand and can use the tools used by data practitioners for analytics and AI (SQL, python, BI tools..). They understand their objectives, manage and maintain client relationships, and liaise with the tech and product teams to co-design the product that best answers the clients' needs. They are comfortable going deep into the weeds of how things work, tech-savvy and good communicators. They are at the crossroads of business, tech, data science/BI, and product.

The relationship with clients and design partners is critical to Sarus success and acceleration, making the role a key role for the company!

As a Sarus technical customer success manager, you will be responsible for:

  • Serving a portfolio of clients so they are successful using the Sarus solution
  • Helping clients solve real business use cases with Sarus and communicate wins
  • Making sure the clients make the most of Sarus including by providing guidance and hands-on support in their journey with Sarus, organizing training sessions
  • Working hand in hand with the product and tech teams to test, debug and build the features the clients need and troubleshoot any difficulty clients may have, keeping track of open issues and managing client satisfaction while addressing those
  • Learning from the account needs, organize client feedback, and contribute to the company strategy and roadmap
  • Implementing customer engagement strategies (e.g.: business reviews, updates, internal evangelization initiatives...)
  • Identifying the accounts that can be the best design partners and build a true partnership relationship with them
  • Collaborating with Marketing to grow Sarus library of success stories
  • Participating in the CSM team's scaling

Working at Sarus

We believe building technology with ethical purposes starts with building a profoundly humane work environment. We are looking for like-minded employees that put the team first. We promote diversity of opinions and backgrounds and want every employee to bring their whole self everyday and feel comfortable speaking their minds. We make mistakes. We like being challenged. We think giving continuous feedback is essential and how to do so matters just as much!

We are headquartered in Paris and cherish work-life balance.

Perks, office & team life, in very short

  • Competitive salary package
  • Flexible remote working policy
  • RTT
  • Daily meal plan (Bimpli)
  • Health insurance plan (Alan)
  • Nice coworking space (Le Tank in Paris 11th, near Charonne!) and good coffee :)
  • The latest and greatest Macbook
  • A dynamic and multicultural team of brillant people - come and meet them!
  • Team drinks and yearly offsite
  • A chance to contribute to fostering innovation while always protecting personal data

Preferred Experience

You are excited about the power of data and AI and want to participate in passing a message of ethical use of data. You are curious, like trying new approaches, you challenge status quo and look at things from the other angle, you back your thesis with data whenever possible, explain your intuition when not, you can turn a deep technical matter into a simple pitch.
You want to be part of the journey of an early-stage company, have an agile mindset and like the fast clip of startups.

Skillset & Motivations

Skills:

  • 2+ years of experience in a customer facing technical role
  • Experience with data analytics and/or data science solutions
  • Excellent interpersonal skills (listening, writing, discussing) in both French and English
  • Entrepreneurial spirit and expertise to identify opportunities for improvement
  • Data science consulting or operational experience at a startup would be a plus

Motivations:

  • You want to build technology where data has a positive impact
  • You want to be part of a journey of an early-stage company
  • You want to further acquire experience with tech solutions in a customer-facing position
  • You like helping others be successful
  • You are willing to take on more responsibility when possible

Recruitment Process

At Sarus, we strive to make things simple, fast and transparent. Please apply with your résumé and a word on why you want to join. We will get back to you shortly.

If we see a fit, the process includes:
1/ Intro meeting with the CEO
2/ A technical interview with the CEO and the Director of Product
3/ A short interview with the rest of the founding team

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 June 2022
  • Location: Paris, France (75011)
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote